A Release of Information (ROI) is required anytime you ask ReachLink to share your medical information with another party (such as a provider, employer, school, or legal representative). This authorization protects your privacy and ensures that your records are only released with your documented consent.
When You Need a Release of Information
Complete an ROI if you are requesting:
- Records to be sent to another provider or organization
- Coordination of care with external professionals
- Documentation for legal, workplace, or school purposes
Without a completed ROI, ReachLink cannot release or share your clinical information with external parties. Keep in mind that certain benefits (e.g., EAP) may restrict providers from fulfilling these requests.
How to Complete Your ROI (Self-Service Online)
Follow these steps to access and upload your Release of Information form through your ReachLink portal:
- Log in to your ReachLink account:
- From the menu, go to “My Account”
- Use the carousel menu and click the arrow ( > ) next to “Billing”
- Select “Uploads”
- Under Uploads, you can:
- Upload your completed Release of Information form
- Review documents posted by your provider or the Care Team
Once the form is uploaded, our team will review it and begin processing the records request, subject to any benefit restrictions.
Exceptions and Other Conditions for ROI
- You do not need a Release of Information (ROI) to access your own medical records. All clients can request their personal records directly through the ReachLink portal at any time.
- Submitting an ROI does not guarantee that records will be released. Some sponsored benefits, such as EAP, restrict providers from communicating with or sharing information with third parties, which may prevent certain records from being disclosed even with a completed ROI.
- If you are an EAP member and need help with obtaining or releasing your records we suggest contacting your EAP’s toll free #800 number to speak with your case manager.
- We also recommend speaking with your PCP or Psychiatrist for further assistance.
Need Help?
For assistance completing or submitting your ROI:
- Use “Get Help” in the app, or
- Email support@reachlink.com
We’re here to help you securely share your records when allowed.