ReachLink is committed to providing safe, ethical, and legally compliant mental-health therapy services to all clients located in North Carolina. We adhere to all applicable federal and state laws governing mental-health professionals, telehealth services, confidentiality, client rights, mandatory reporting, and consumer protection. Our clinical practice and policies align with the statutes, rules and licensing boards of the State of North Carolina.
1. Compliance With North Carolina Professional Licensure & Regulation
Our clinicians follow all licensure, supervision and scope-of-practice requirements set by the relevant North Carolina licensing boards:
North Carolina Board of Licensed Clinical Mental Health Counselors (NCBLCMHC)
Regulates Licensed Clinical Mental Health Counselors in North Carolina.
- Website: https://ncblcmhc.org/
- Phone: 844-622-3572 or 336-217-6007
- Mailing Address: P.O. Box 77819, Greensboro, NC 27417
North Carolina Social Work Certification and Licensure Board (NCSWCLB)
Regulates Licensed Clinical Social Workers, Certified Social Workers, and others.
- Website: https://www.ncswboard.gov/
- Phone: (336) 625-1679
North Carolina Psychology Board
Regulates licensed psychologists and psychological associates in North Carolina.
- Website: https://ncpsychologyboard.info/
- Phone: (828) 262-2258
North Carolina Department of Health and Human Services – Mental Health Licensure & Certification Section (DHHS/DHSR)
Regulates licensure and certification for mental-health/substance-abuse facilities in NC.
- Telephone: 919-855-3795
- Complaint Intake: 1-800-624-3004 (within NC) or 919-855-4500
2. Mandatory Reporting & Confidentiality Compliance (North Carolina)
We adhere to North Carolina laws regarding mandatory reporting and the limits of confidentiality, including but not limited to:
- Child abuse or neglect
- Abuse of vulnerable adults
- Imminent risk of harm to self or others (“duty to warn/protect”)
- Any other legal exceptions to confidentiality mandated by North Carolina statute
Clients are informed of these legal limits of confidentiality during intake and via our disclosures.
3. Client Rights & Professional Disclosure Statement
In compliance with North Carolina regulations, each client receives a clear Professional Disclosure Statement before services begin, which includes:
- The clinician’s name, credentials, license number, and supervision status
- The therapeutic approach, methods, and any supervision requirements
- Fee schedule, billing and cancellation/no-show policy
- Confidentiality and its exceptions
- Client rights and how to file a grievance or complaint — including contact information for the relevant licensing board
- License verification instructions
Clients are encouraged to verify the clinician’s license, for example via the NCBLCMHC’s “Verify a License” tool.
4. Telehealth Compliance (North Carolina)
When providing telehealth services to clients located in North Carolina, we ensure:
- The provider is licensed (or otherwise authorized) in North Carolina
- The client is located physically in North Carolina at the time of service (if required by NY law; you should check the specific statute)
- Use of secure, HIPAA-compliant platforms
- Disclosure of telehealth risks, benefits, alternatives, and data/storage procedures
- Compliance with North Carolina statutes and board rules regarding distance counseling/teletherapy
5. HIPAA & North Carolina-Specific Privacy Protections
We maintain confidentiality and data security under:
- The federal Health Insurance Portability and Accountability Act (HIPAA)
- 42 CFR Part 2 where applicable (such as for substance use disorder treatment)
- North Carolina statutes and regulations regarding mental-health records and privacy
All electronic protected health information (ePHI) is stored, transmitted, and accessed securely in compliance with federal and North Carolina-state requirements.
6. Ethical Practice & Professional Standards
Our clinicians adhere to the ethical codes of their respective discipline — for example:
- American Counseling Association (ACA)
- National Association of Social Workers (NASW)
- American Psychological Association (APA)
- American Association for Marriage and Family Therapy (AAMFT)
Additionally, our practice follows North Carolina board rules and statutes for professional conduct, including:
- Informed consent
- Non-discrimination and cultural competency
- Appropriate documentation
- Continuing education and license renewal
- Maintaining professional boundaries
7. Consumer Protection, Complaints & License Verification
We adhere to North Carolina consumer-protection principles, ensuring:
- Transparent communication about services, fees, cancellation policies
- Honest advertising and representation of clinician credentials
- Clear avenues for clients to submit complaints or concerns
License verification and complaints:
- To verify a counselor licensed through NCBLCMHC: visit https://ncblcmhc.org/ → “Verify a License”
- Complaints to NCBLCMHC: call 844-622-3572 or 336-217-6007
- Complaints to NCSWCLB: phone (336) 625-1679
- Complaints to the Psychology Board: phone (828) 262-2258
- Complaints about facilities: DHHS Complaint Intake 1-800-624-3004 or 919-855-4500