Last Updated: 11/13/2025
ReachLink is committed to ensuring that our Services are accessible and usable by all individuals, including people with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are recognized as the international standard for digital accessibility, and we continually work to improve the accessibility of our website, mobile applications, and telehealth platforms.
Our commitment to accessibility is aligned with the requirements of the:
- Americans with Disabilities Act (ADA)
- Section 504 of the Rehabilitation Act of 1973
- Section 1557 of the Affordable Care Act
- Other applicable federal and state accessibility and nondiscrimination laws
We believe healthcare should be inclusive and barrier-free, and we are committed to ensuring that all people — including individuals with vision, hearing, cognitive, and motor impairments — can access the mental-health services we provide.
Accessibility Features
To support accessibility, ReachLink strives to include:
- Text alternatives (“alt text”) for meaningful images
- Logical heading structures and clear navigation
- Sufficient contrast between text and backgrounds
- Keyboard-accessible navigation
- Compatibility with screen readers and assistive technologies
- Resizable text and responsive design
- Video platforms that support closed captioning whenever possible
- Forms and fields that work with assistive input devices
We are continuously reviewing and improving the accessibility of our website and telehealth services.
Ongoing Efforts
ReachLink engages in ongoing efforts to ensure digital accessibility, which may include:
- Periodic accessibility audits
- User testing with assistive technologies
- Developer training on accessibility best practices
- Continuous product updates aligned with WCAG 2.1 AA standards
- Monitoring of new accessibility laws and guidance from HHS/OCR
While we strive for WCAG 2.1 AA compliance, accessibility is an ongoing process. If you encounter an issue, we want to hear from you so we can improve.
Accessibility Accommodations & Assistance
If you have difficulty accessing any part of our Services, telehealth platform, or digital content, or if you require an auxiliary aid or service, you may contact us at:
📧 hello@reachlink.com
📞 833-732-2489
📬 ReachLink – Accessibility Coordinator
3651 FAU BVLD
STE 400
Boca Raton, FL 33431
We will respond as soon as possible and work to provide the content or assistance you need.
Examples of auxiliary aids and services we may be able to arrange include:
- ASL interpreters
- Real-time captioning or CART services
- Alternative formats (large print, accessible PDF, plain text)
- Assistance using our telehealth technology
- Support communicating with your clinician
Requests will be evaluated in accordance with federal and state nondiscrimination laws.
Nondiscrimination Statement (ACA Section 1557 Required Language)
ReachLink does not discriminate on the basis of:
- Disability
- Race
- Color
- National origin
- Age
- Sex
- Sexual orientation
- Gender identity
- Religion
We provide free auxiliary aids and services to people with disabilities and free language assistance services to individuals with limited English proficiency, as required by law.
If you need interpreter services or disability accommodations for clinical appointments, please notify us at hello@reachlink.com.
Feedback
We welcome suggestions and feedback as we work to improve the accessibility of our Services.
If you encounter an accessibility issue, please contact us at:
📧 hello@reachlink.com