Add trusted contacts for your safety and peace of mind
Emergency contacts are an important part of your ReachLink profile and are collected during registration. They help your care team respond appropriately in urgent situations.
When to Provide Emergency Contacts
During Registration
- Required as part of initial onboarding
- Included in your confidential care record
Why Emergency Contacts Matter
Safety and Support
- Ensures someone can be reached in an emergency
- Provides your care team with critical support information
- Helps the care team follow safety protocols
Confidentiality
- Contacts are used only in emergencies
- Never contacted for routine matters
- Remain part of your confidential medical record
Updating Emergency Contacts
When to Update
- Contact person changes
- Phone numbers change
- Relationship status changes
- You want a different person listed
How to Update
- Log into your ReachLink account
- Go to Profile Settings
- Update emergency contact information
- Save your changes
Important Considerations
Choosing Contacts
- Someone reliable and reachable
- Familiar with your care
- Trusted to respond appropriately in emergencies
Information Needed
- Full name
- Relationship to you
- Current phone number
Privacy and Use
- Remains confidential
- Accessed only when necessary
- Never used for marketing purposes
Questions or Assistance
- In the app: Tap “Get Help” in the sidebar
- Email: support@reachlink.com
Keeping your emergency contacts up to date ensures your care team can act quickly and responsibly if ever needed.