Overview
This major update brings a completely redesigned client experience with modernized navigation, enhanced provider search and booking, new billing management tools, and improved appointment handling. Providers gain new assignment management capabilities, while both clients and providers benefit from a new phone bridge option for appointments.
What's New
- Browse and book providers directly from a new Providers tab with search and filtering by specialty, language, and rating
- Call Connect phone bridge allows phone calls as a backup option when video sessions cannot connect
- Manage your billing all in one place: add payment methods, view billing history, download payment summaries, and manage your ReachLink+ subscription
- Upload and view your insurance coverage, including commercial and EAP policies, from the new billing page
- Providers can now view and manage assignments with thumbnail previews
- Complete provider profiles now show availability, group memberships, and booking options all in one place
- New dashboard widgets show your appointments for today (including group sessions) and active assignments
Bug Fixes
- Fixed issue where the 'New Chat' feature didn't automatically focus the recipient field
- Resolved problems with certain validation checks failing when using non-English interface languages
- Fixed navigation issues when switching between appointment tabs
- Corrected display of provider availability status on group membership details
Improvements
- Completely redesigned login and sign-up experience with a fresh, modern look
- Streamlined onboarding process with updated pages for general information, insurance details, and provider selection
- Redesigned account settings with organized sections for profile, emergency contact, demographics, address, and communication preferences
- Updated navigation bar and account menu for easier access to settings and billing
- Improved appointment confirmation, rescheduling, and cancellation workflows
- Enhanced waiting room experience before appointments and group sessions
- Better language support with clearer separation between interface language and spoken language preferences
- Improved messaging experience on mobile devices with better screen layout
- Helpful introduction dialogs guide new users through the Providers tab, appointments section, and dashboard features
- Faster performance when viewing large lists of assignments