Employee Assistance Program (EAP) benefits are employer-sponsored resources that provide short-term support for mental health and wellness. ReachLink partners with many EAP networks to offer convenient, no-cost therapy sessions.
What EAP Benefits Include
EAP therapy provides:
- $0 cost sessions (no copay or out-of-pocket fees)
- A fixed number of authorized sessions (varies based on sponsor’s plan)
- 45-minute appointment lengths
- Pre-authorization through your employer or EAP vendor
Once your benefits are verified, you can begin scheduling right away.
Overview of EAP Coverage
EAP plans are designed for short-term support and come with important restrictions:
- Limited number of sessions per authorization
- Expiration dates — sessions must be completed before benefits expire
- You cannot schedule past your authorization end date
- No late cancellation fees, but repeated violations may result in benefit termination
Using Your EAP Sessions at ReachLink
- You will automatically see EAP-eligible providers after verification
- Your Care Coordination team will remind you as you approach the end of your EAP sessions
- You can continue with the same provider, if eligible, by transitioning to commercial insurance or self-pay afterward
Transitioning Beyond EAP
Before your EAP sessions end, ReachLink helps you plan the next steps to ensure uninterrupted care. You may contact your Care Coordinator (833-322-0977) at any time to verify your commercial insurance benefits early. This helps confirm that your transition to commercial coverage is secure well before your EAP authorization ends.
When you schedule your final EAP session, the Care Coordination team will also proactively reach out to discuss your transition options and ensure everything is in place for continued care.
Your options may include:
- Commercial insurance: Verified in advance for a seamless switch
- Self-pay: Available if you prefer or if no insurance is available
- Continuing with the same provider, when licensing and coverage allow
When EAP Is a Good Fit
EAP benefits work best for:
- Clients trying therapy for the first time
- Short-term or situational concerns
- Those wanting to explore therapy before committing to ongoing care
Questions About Your EAP Coverage?
Our Care Coordination team can help you understand your benefits and next steps.
- By call or text: 833-322-0977
- In the app: Click Get Help
- Email: support@reachlink.com