When using insurance for your therapy sessions, you may receive an Explanation of Benefits (EOB) from your insurance provider. This document helps you understand what services were billed, what your insurance covered, and what you may owe.
What an EOB Includes
An EOB is NOT A BILL, but it provides important information about your session and insurance coverage, including:
- Date of Service: The date your therapy session occurred
- Provider Information: Name of your ReachLink provider or clinic
- Billed Amount: Total amount submitted by the provider for the session
- Insurance Payment: Amount your insurance covered
- Patient Responsibility: Your copay, coinsurance, or deductible applied
- Service Codes: CPT or billing codes used for the session
- Notes or Adjustments: Any special remarks or adjustments applied by your insurance
How EOBs Are Delivered
- EOBs are typically sent by your insurance company, either by mail or electronically.
- ReachLink does not issue EOBs directly, but we provide the information needed to reconcile your claims.
- Delivery time varies by insurance provider, but most EOBs are received within 2–4 weeks after your session.
Why EOBs Are Important
- They help you verify that your insurance was billed correctly
- Track your deductible and out-of-pocket costs
- Serve as a reference if you need to request a claims audit or payment adjustment
If You Have Questions
- If your EOB shows discrepancies or you have concerns about coverage, you may contact ReachLink’s Billing team:
- In the app: Use Get Help
- Email: support@reachlink.com
- Allow 1–3 business days for the team to review and respond to EOB-related inquiries.