Keeping your contact information up to date ensures you receive important appointment reminders, billing notices, and messages from your provider and the Care Coordination team. If your phone number, email address, or mailing address changes—or if the information we have on file is incorrect—you can request an update at any time.
How to Request an Update
Because your contact information is part of your protected health record, ReachLink must verify your identity before making any changes. This protects your privacy and ensures the security of your account.
To request an update, please contact ReachLink Care Coordination directly by call or text at 833-322-0977.
Identity Verification Requirements
When you contact us, a Care Coordinator will ask you to verify certain details so we can confirm your identity. This may include:
- Your previous phone number or email address on file
- Your first and last name
- Your date of birth (DOB)
- Your home address
Once your identity is confirmed, our team will securely update your information in the system.
What We Can Update
You may request changes to:
- Phone number
- Email address
- Physical address
- Preferred method of contact
Why Verification Is Required
Verification is required to:
- Protect your account from unauthorized access
- Maintain HIPAA compliance
- Ensure your personal and medical information stays secure
Need Help?
If you're unsure what information we have on file or what you need to provide, the Care Coordination team will guide you through the process.
- Phone or Text: 833-322-0977
- In the app: Tap “Get Help”
- Email: support@reachlink.com