A superbill is a detailed statement of the services you received at ReachLink. It includes all the information an insurance plan typically requires when you want to submit or supplement a claim. While ReachLink submits claims on your behalf when possible, some plans require additional documentation—and that’s where a superbill can help.
What a Superbill Includes
A superbill contains important claim details your insurance plan may need, such as:
- Provider information
- Date(s) of service
- Type of service (CPT codes)
- Diagnosis code(s), when applicable
- Amount charged and amount paid
- Client identifying information required for claims processing
These details help your insurance plan process or review your out-of-network claim.
What Superbills Are Used For
Clients may need a superbill to:
- Support or supplement a claim ReachLink has already submitted
- Submit their own claim when required by their plan
- Track healthcare expenses for personal records
- Provide documentation for HSA/FSA reimbursement
- Keep detailed billing information for tax or financial purposes
(ReachLink cannot provide tax guidance—consult a tax professional if needed.)
Please note that a superbill does not guarantee reimbursement. Each insurance plan determines eligibility and payout.
How to Request a Superbill
If you need a superbill for any completed sessions:
- Use the “Get Help” option in the ReachLink app
or
- Email support@reachlink.com
Please include the date range you’re requesting (e.g., “January–March 2025”) to help us process your request efficiently.
Turnaround Time
Superbill requests are handled by ReachLink’s Care Coordination and billing teams. Most requests are completed within 3–5 business days, in alignment with other billing documentation timelines.