Understanding how ReachLink handles insurance claims
ReachLink makes it simple to manage insurance claims and ensures you get the benefits you’re entitled to. This guide explains how claims are submitted, processed, and reviewed.
Submitting Claims
- ReachLink handles all claim submissions on your behalf
- During onboarding, your insurance benefits are verified by our Care Team
- Claims for therapy sessions are submitted according to your verified coverage
- You do not need to submit claims manually
Claims Processing Timeline
- Claims typically take 2–4 weeks to process
- Once processed, your insurance provider will issue an Explanation of Benefits (EOB)
- Copays and any remaining balances are applied according to your plan
Requesting a Claims Audit
If you believe you have been overbilled or see discrepancies on your EOB:
- Submit a request to the ReachLink Billing Team
- Provide your EOB statement or relevant billing information
- The Billing Team will review the claim, adjust copays if necessary, and issue any refunds for overpaid balances
Response Time for Billing Inquiries
- Allow 1–3 business days for the ReachLink Billing Team to respond to any questions or requests regarding claims or audits
Need Help?
If you have questions about your claims or billing:
- In the app: Tap Get Help in the sidebar
- Email: support@reachlink.com
Our Billing Team is ready to assist with claim submissions, audits, and questions to ensure your insurance benefits are applied correctly.