Managing your payment information with ReachLink is simple. Add, update, or change your payment information securely.
Note: The cancellation and no-show fees described in this guide apply only when initiated by you, the client. If your provider needs to cancel or reschedule a session, no fee applies to you.
Here's everything you need to know:
Adding Payment Information
When Payment Information Is Required
- Before confirming your first appointment
- To cover insurance copays
- For self-pay appointments
Why Payment Methods Are Required
Payment methods must be linked to your account to:
- Confirm appointments
- Cover copays
- Pay cancellation or no-show fees
Accepted Payment Methods
- Benefits (EAP and insurance)
- Credit or debit card
- HSA
- FSA
How Payments Work
Appointment Payments
- Self-Pay: Full session rate charged at booking (Prices available upon request)
- Insurance: Copay charged at the time of appointment confirmation
- EAP Sessions: No payment required
Automatic Charges
- Missed-appointment fee: $30 — applies to a late cancellation, late reschedule, or no-show (commercial/insurance and self-pay sessions only)
- Charges are processed automatically to the payment method on file
Payment Timing
- Session fees: Charged at booking (self-pay) or confirmation (insurance)
- Cancellation fees: Processed automatically when applicable
- All charges appear as separate transactions
Managing Your Payment Method
Updating Your Payment Information
- Log into your ReachLink account
- Click My Account in the sidebar
- Select Billing
- Make your updates
Changes apply to all future charges.
Payment Issues
- If a payment fails, you'll receive a notification
- Update your payment method promptly
- Resolve issues to maintain uninterrupted access to services
Billing by Coverage Type
Commercial Insurance
- Pay only your copay amount
- Copay determined during insurance verification
- Charged when confirming appointments
EAP Clients
- No payment information is required
- Cannot be charged cancellation fees
- Sessions are free for authorized appointments
Self-Pay
- Full session rate (Prices available upon request)
- Charged at the time of booking
- Payment process is consistent for each session
Important Notes
Cancellation Fee Policy
- $30 missed-appointment fee applies to any commercial (insurance or self-pay) session missed by the client — a cancellation or reschedule within 24 hours (including same day), or a no-show
- Automatically charged to the card on file
- Cannot be applied to future sessions
- EAP clients are not charged a fee. Instead, each short-notice cancellation, reschedule, or no-show results in an immediate account suspension and requires re-attestation to the cancellation policy before scheduling resumes
- See the full Cancellation, Rescheduling & Missed Appointment Policy for repeated-event and termination rules
Security
- Payment information is secure and encrypted
- Only used for authorized charges
Questions About Billing?
ReachLink Care Coordinators are here to help:
- In the app: Tap Get Help in the sidebar
- Email: support@reachlink.com