Break down of session fees, copays, and what you'll pay
Here's what you need to know about therapy costs at ReachLink.
Session Rates
Self-Pay
- Cost: Prices available upon request. Payment made pay-as-you-go per session
- Session length: 60 minutes
- Payment: Due at time of booking
Insurance
- Cost: Your plan's copay amount
- Session length: 60 minutes
- Payment: Copay due at booking
- Verification: Must be completed before first session
EAP (Employee Assistance Program)
- Cost: Fully covered (zero copay)
- Session length: 45 minutes
- Payment: No payment required
- Limits: Specific number of authorized sessions
Additional Fees
Late Cancellation Fee
- Amount: $30
- When charged: Canceling within 24 hours or no-show
- How charged: Automatically to payment method on file
- Exceptions: EAP clients not charged (receive warnings instead)
Understanding Insurance Costs
Before Verification
- Cannot confirm appointments until insurance verified
- Verification typically takes one hour
- Self-pay option available while waiting
After Verification
- You'll know exact copay amount
- Only see in-network providers
- Copay may change if deductible not met
Transitioning from EAP
When EAP sessions end, options include:
- Switch to commercial insurance (if available)
- Self-pay prices available upon request. Payment made pay-as-you-go per session
- Take a break and start back up whenever you’re ready. Schedule as-needed.
Payment Timing
When You Pay
- Self-pay: When booking appointment
- Insurance: Copay when confirming appointment
- EAP: No payment needed
Fee Processing
- Session fees process at booking
- Cancellation fees charge automatically
- All charges appear on your payment method
Cost Comparison
Why Costs Vary
- EAP is employer-sponsored (fully covered)
- Insurance copays depend on your plan
- Self-pay prices available upon request.
Session Length Differences
- Commercial/Self-pay: 60 minutes
- EAP: 45 minutes
Questions About Costs?
Our team can help explain your specific situation:
- In the app: Click on "Get Help" in the sidebar
- Email: support@reachlink.com
Understanding your costs helps you make informed decisions about your mental health care. We're here to help clarify any questions about pricing or payment.